HP Refuses to Replace s3120n Junk They Sold – Is This Fraud?

In 2007 John Proios of Clearwater, Florida, purchased a new HP Pavilion Slimline s3120n TV PC (refurb value $318 on 23 Nov 2011), a beautiful, compact desktop micro-tower powered by an Athlon dual-core CPU with 2G RAM, 320G 7200 rpm hard drive, DVD burner, built-in television tuner, monitor, keyboard, mouse, and Windows Vista.

John spent over $1000 on the system but he didn’t use it often. Nevertheless, about 3 months later, the computer stopped working properly, taking several hours to boot up and show the Windows desktop. John contacted HP support and sent the product for repair. HP returned it in due course. It still functioned as it had when he sent it to them. It had become useless.

Like so many other computer buyers, John immigrated to the USA from Europe. At the age of five he watched Nazi warplanes lob bombs onto his Greek island home, spent over 2 years in an Israeli refugee camp, returned home with his parents to rebuild, and made his way to seek his fortune in New York City at the age of 17. John worked as a bookbinder and as a furrier, married, learned to play classical guitar, and in time moved to a retirement condominium in Florida. There, knowing nothing about computers, he bought his junk HP Pavilion Slimline s3120n TV PC.

Instead of complaining again at HP after the company’s first failure to repair his s3120n, John set it aside and used an old laptop with a cracked screen. He bought a cheap monitor and used the laptop to play chess and conduct trade on e-Bay. I, a 40-year computer industry veteran, met John because of our common interest in guitars. One day about 6 months ago he asked me to look at his HP s3120n to see what I could find out.

First, I tried to boot it up, but walked away in disappointment when the screen remained blank. Hours later I returned to see a Windows Vista desktop on the screen. I realized that the computer did work, but ran slowly. I put in my live UBUNTU disk and booted it. It took hours to come up, and I installed it on the hard drive. It still took hours to work,. That convinced me that John’s computer had a hardware problem.

I opened the computer and saw not a single fleck of dust. The computer looked brand new. Well, why wouldn’t it? John barely used it and HP repair folks (I hope) repaired it. I reseated the memory module and TV card and powered it up again. As before, it took nearly forever to boot. I concluded it needed a component change. I visited the web to look for repair hints to corroborate my assessment. http://www.google.com/search?rlz=1C1AVSX_enUS383US383&sourceid=chrome&ie=UTF-8&q=hp+s3120n+problems

What I saw shocked me. There in front of my eyes I saw dozens of reports of heat sensitivity in this model. When the s3120n overheats, motherboard or other components start dying. That means you cannot merely swap a card, chip, module, or drive. Typically, you have to remove the plug-in components and swap the motherboard, a project that typically costs $300 to $500 for a name-brand repair company (like HP) to do. Maintenance professionals well know that if the repair costs less than half the price of a new system, the customer will usually fall for it and buy the repair job.

Some of the writers concluded that the s3120n has a fatal heat sensitivity problem and went on to discuss how to cool the system., This one typifies them:

http://superuser.com/questions/194242/installing-an-additional-fan-in-an-hp-slimline-s3120n

Installing an additional fan in an HP Slimline s3120n


I’ve read many terrible things about this particular computer model’s overheat issues. In addition, all of the dozen or so reviews I’ve read mention that the motherboard fries with 6-12 months of use. One guy claimed to be on his fifth mobo in less than a year.

Having just refurbished one of these puppies for my brother to use as his office PC, I’m worried, even though there’s not much dust in his office and there’s plenty of room around the case in all directions. I want to permanently forestall these potential overheat issues. I’m supposing the best way to do this is by installing an additional fan. The main problem so far is…

… the s3120n’s case is tiny.

It seems that the only location in which an additional fan could be installed is on the side below the CPU’s fan. Even then, no fan larger than 50mm is going to fit, and even a 50mm is going to be a tight squeeze against one (currently empty) card slot. Thus, I’m considering a 40mm fan like the SilenX IXP-13-14 (20mm deep), mounted on the side and pushing into the case and onto the mobo’s heat dissipator (or what appears to be the mobo’s heat dissipator). This would be perpendicular to the PSU’s intake/exhaust fans’ flow (front to back) as well as the CPU’s single fan (which pulls from the front).

I’m comfortable with computers’ “guts”, but I’ve never installed a case fan. I’ve found no guidance online on how to install a case fan when there’s no special fan-mounting location on the case, as with this surreally tiny Slimline. My current trajectory is to get the fan and install/jerry-rig it on the side using the case’s many tiny side-vent holes.

Here is an HP article and video that should give an idea of this case, its dimensions, and the relative locations of its internals.

My questions are general ones: Am I on the right track? How might you, my dear saving answerer, go about this? Thank you in advance for simply bearing with my long, detailed explanation.

This Amazon.com complaint pretty well summarizes what disgruntled customers have to say:

http://www.amazon.com/HP-Pavilion-S3120N-Slimline-Processor/product-reviews/B000S6PLVE

6 of 6 people found the following review helpful:

1.0 out of 5 stars HP s3120n runs so hot it will burn out within a year – mine did
Putting an Athlon 64 into a small form factor case is a BAD IDEA. You need laptop chipsets in a small form factor case otherwise the thermal load on the system will lead to premature failure. My s3120n is now a door-stop that will not even POST. 

This computer has inadequate cooling and runs really hot. Heat kills computer chips.

Published on August 1, 2008 by App

Cnet.com’s Senior Editor Matt Elliot has written this:

A typical PC should give you 3 to 5 years of good use before you need to look for a replacement or upgrades. By comparison, though a monitor loses its brightness over time, it certainly won’t need to be replaced every 5 years..” http://reviews.cnet.com/4520-10166_7-5543710-1.html.

The typical s3120n customer gets less than a year of trouble-free performance, and when it does fail after the 1-year warranty, repair becomes prohibitively costly. Customers have a reasonable expectation that their computers will last well beyond the traditional one-year warranty, up to 5 years. If it does not last that long and repair cost makes repair unfeasible by approaching the cost of a competitive replacement, one can reasonably assume that the manufacturer cheated the customer by delivering a substandard product, substandard according to industry standards.

I concluded the following as a consequence of the foregoing:

  1. HP employees poorly designed the s3120n, neglecting an important standard in computer construction – provision of adequate cooling.
  2. HP employees discovered its terrible flaws during burn-in and simulated life-testing, but ignored the resulting failures, probably under some senior manager’s time pressure.
  3. HP managers responsible for the s3120n ordered shipment of the product in spite of knowing about the heat sensitivity problem.
  4. HP managers reasoned that they would pay for repair costs during warranty, but after one year they would ignore the fact that customers worldwide expect to get 5 to 10 years of service out of a computer without a catastrophic motherboard failure.
  5. S3120n sysrems began failing widely, but HP senior managers refused to issue a product recall notice, even though they knew that hundreds or thousands of systems would become doorstops because the customers they victimized would simply refuse to pay exorbitant repair costs.

 

I called HP support to test my theory. The support man spoke kindly to me but resolutely insisted he could do nothing to compensate me for the junk s3120n computer John had bought on good faith. I complained vociferously to him, explaining that I had worked in the Loveland Instrument Division of HO back in the 1970’s and that we would never subject our customers to such a cavalier distribution of known-defective products as HP did with the s3120n. He suggested I write to the HP CEO executive team at http://www.hp.com/hpinfo/execteam/email/ceo/index.html. I sent him this text, alleging I, not John, suffered loss of the computer, to conserve explanation:

 

I write to take issue with HP’s manner of dealing with heat sensitivity of the Pavilion Slimline s3120n TV PC. I believe mine constitutes a case in point. Within the first year of use the computer became so slow that it took several hours to boot. A friend of mine had used it and set it aside for several months to use his laptop. Then he gave it to me to fix. It worked as I mentioned above. I tried reseating components. The system had no dust or debris in it because of its scant use. I googled for others with similar problems and I found several, most notably the vocal customers who wrote about it at Amazon.com, thoroughly condemning it for heat sensitivity and repeated failures after repeated repairs.

A FAQ at hp web site suggested putting a fan in it and maintaining adequate clearance around it for air flow.

I have determined that the s3120n has a serious design flaw. Components overheat because of poor circulation, probably caused by insufficient ground clearance and insufficient fans for the tight space of the ATX form-factor inside that tiny case and the powerful dual core CPU in it. But for this you would have happy customers.

I found no warnings to buyers or recall notices. I asked for some accommodation. The support person refused, politely of course, claiming expired warranty. I have concluded that HP knew of this problem after many customers complained about it, and yet swept it under the rug thankful for expired warranty. As you know everyone expects their computer to last years, not a single year. With this system, HP has cheated customers out of that expectation.

In the mid 1970’s I worked for the Loveland Instrument Division in Colorado. We developed and manufactured high reliability test and measurement instruments. Our customers would have condemned us if any equipment ever operated as the s3120n has. This computer therefore constitutes a grave embarrassment to me and to HP. Unfortunately, HP behaves about this item as a bumpkin guest might who just eructed loudly at the dinner table and pretended not to smell the stench or notice the sound emanating from his body. Such behavior goes way beyond the faux pas. The embarrassment would convince all present never to invite that guest.

I know HP has lost a lot of business because of this product, owing to the incessant failure and irreparable damage to customer good will. I for one have made up my mind never to purchase another HP product UNLESS HP provides me with a suitable replacement for the s3120n, GC665AA, SN CNH78023DK, now out of warranty.

I can’t fire your engineering manager, but I can fire HP and buy elsewhere while I blow the whistle far and wide about HP’s dereliction of duty to its customers. I don’t mean these comments as a threat, but rather as a conviction. HP has one way to remedy this aside from full refund: a replacement system with similar or better performance for my friend John Proios who suffered considerable disappointment and inconvenience, even more than I did, from the premature failure of the system.

I look forward to hearing from you. If you react ethically as we both know you should, I’ll write a glowing report of your accommodation efforts, subject to your approval.

 

The next day I received a call from HP Case Manager Douglas, caller ID 650-857-1502, in response to the above complaint. I reiterated my complaint and asked for remedy, such as a replacement computer of some kind. He said because of policy and warranty he couldn’t do anything about the problem. I insisted that he bring a supervisor to the phone. Executive case manager Jody said “there is nothing we can do – the unit is 2 years out of warranty.” I said give me someone who can say yes, not a thousand who can only say no. Finally, HP Escalation Department Floor Manager Garfield Wilson came to the phone, listened to my explanation and appeal, and said emphatically before hanging up on me. “We are not going to replace the unit because it is out of warranty.” I insisted that he put the CEO on the phone. He refused. I alerted him that I intended to make the public aware of HP’s intentional defrauding of s3120n buyers by selling them units with known design flaws that would dramatically increase cost of ownership, and then refusing to give customers remedy outside the one-year warranty period. He told me “Do what you have to do.”

I have decided to follow through on my commitment.

Therefore, I hereby encourage all who feel inclined to purchase or sell Hewlett Packard brand name computers to remember the above story. If it can happen to one model, it can happen over and over and over to innocent buyers and salespersons. If it does, the salesperson will become complicit in a what I consider a fraud – intentional misrepresentation that results in injury and damages to the customer. And, the customer will receive a lemon with a design flaw so bad that every one will exhibit serious performance or reliability problems that will become expensive to repair. Such victims will expend time and money and suffer frustration because the computer will stop working, the customer will have to troubleshoot it, then call support, then do without a computer while sending it for repair. This can happen several times during the first year. In succeeding years, the customer will have3 to payh nearly half the product cost to repair it, then eventually give up and use it for a “boat anchor” or “doorstop”, send it to Florida for use in building an artificial reef, drop it out a 10-story building in frustration just to see it smash and scatter parts on the concrete below, or salvage any possible parts from it and sell it for scrap or trash it.

For all of you, why not tell HP to consider bypassing you and all that trouble, and just scrap it themselves?

I shall NOT KNOWINGLY PURCHASE ANOTHER HP PRODUCT OF ANY KIND, not EVER, unless HP gives me and John remedy for this outrageous dereliction of moral and ethical duty, and for our frustration, expense, and waste of parts of our lives we will never get back, all because HP employees made a business decision to cheat customers rather than conduct business honorably.

I encourage EVERYONE contemplating purchase of an HP computer to look to a competitive product instead. I encourage a general boycott of HP till the CEO makes the RIGHT decision to make up to its customers for selling them junk which HP employees KNEW was junk, and using the warranty period to get out of the good faith obligation to provide computers that live up to market expectations of a 3-to-5-year useful life.

In my thinking, HP deserves to suffer a class-action lawsuit for fraud and racketeering for this kind of shoddy business. I contemplate filing a criminal complaint against HP under 18 USC 1346, Honest Services Fraud. Remember Enron? The DOJ prosecuted CEO Skelling for Honest Services Fraud, and won a conviction. He deceived shareholders about the value of the corporation. HP cheated customers out of millions of dollars by selling systems with known n flaws – the Paviloion Slimline s1320n TV PC, a truly good-looking, but terrible computer and bad investment. I encourage all others affected by the shoddy quality of the s1320n to file a complaint, too, or to fight back through boycott and exposure of the fraud, or both.

Think about this: HP sold the product under a one year limited warranty, but industry consumers expect computers to last 3 to 5 years. Didn’t HP have the legal duty to inform customers that it had a 3 to 6 month Mean Time Between Failures (MTBF)? I say yes, they had that duty, and all computer makers have it. If they don’t fulfill that duty, and they sell their known-junk to unsuspecting, trusting consumers, take customer money, full price, as they would for a properly designed computer, and the computer then breaks repeatedly, requiring warranty repair, and keeps breaking likewise after warranty does that not injure the consumer? Does the unnecessary expense not constitute damage? Does the failure to give notice, the sale, and the damage not constitute fraud on the part of the manufacturer? Think about it. Then contact an attorney for remedy.,

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WARNING: I do NOT function as law practitioner, lawyer, licensed attorney-at-law, or legal advisor. Construe my comments ONLY as speculation or general information, and NOT as legal advice for you or anyone else. Consult a well-qualified attorney (good luck finding one) in all questions of legality or law.

***

Bob Hurt

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Please forward to Meg Whitman, CEO & President, HP

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County Clerks Suing MERS in a Lost Cause

9 November 2011 by Bob Hurt

The following news stories explains the Florida Duval County Clerk lawsuit against MERS and MERSCORP.

http://www.mortgageservicingnews.com/dailybriefing/2010_471/fla-clerk-del-ag-sue-mers-1027375-1.html#.Trm_SSxjslk.twitter

http://www.nationalmortgagenews.com/dailybriefing/2010_471/fla-clerk-del-ag-sue-mers-1027375-1.html

The lawsuit complains:

“MERS has usurped the rights and privileges of the Florida Clerks of Court by establishing, maintaining and inducing lenders to use its private recording system, which unlawfully interferes and competes with the public recording system.”

The clerk alleged that both the note and mortgage must go on the county record. MERS attorney rebutted the complaint, claiming inaccuracy, and said MERS owns the mortgage and no law require the recording of a note.

I agree with MERS, but I also think the squabble could result in a beneficial change in the laws.

I consider this the core problem: Smart people will always seek ways to keep their wealth while taking the wealth of others, particularly the stupid. This case merely punctuates the problem.

Furthermore, Government operatives incessantly try to invade privacy rights of the people, and requiring the recordation of notes would reveal wealth in a way that would definitely invade privacy.

Most importantly, Florida law does not give the Clerk the authority to require recordation of notes. Florida statute 28.222 lists all the instruments the Clerk (County Clerk or Clerk of Courts) must record. Notes do not appear in the list. 28.2222 (3) (h) names “Any other instruments required or authorized by law to be recorded.

Additionally, one’s possession of the note, or one’s name on the note or an allonge as beneficiary or assignee, proves one’s beneficial interest in the note, such as a stream of repayments. Any law requiring recordation of notes would impose an undue burden on commerce and unduly enrich the Clerk.

Imagine the insanity of filing every issuance of every Federal Reserve Note with a Clerk, and paying associated fees to the clerk. The Clerk has neither a right nor a privilege to record notes, nor a right to receive fees related to registration of the notes with MERS.

Society’s big problem with recordation of notes lies in the mess caused by promissory notes (“Notes), mortgage security instruments (“Mortgages”), securitization, and mortgage foreclosures.

The mortgage loan borrower signs a Mortgage when buying a house. The Mortgage contains language that protects the lender and abuses the borrower through rights-stripping. Borrowers almost never read it. If they did, and they thought about it, they might wonder why they need to convey the realty to the lender as part of the mortgage. That conveyance makes the lender the legal owner of the realty. It also implies that the “loan” consists of the realty, not the alleged money which the borrower allegedly borrowed and typically never sees. Instead, the closer hands the purchase check directly to the seller. In effect, the lender bought the realty and lent it to the borrower. This makes the typical closing into a scam that leaves the borrower owning nothing but a debt, equitable interest in the realty, and the obligation to maintain and insure it.

Neither the Note nor the Mortgage contain language requiring the lender or assignee to keep the note and mortgage united as one package of documents, nor to return the Note and Mortgage security instrument to the borrower upon satisfaction of the terms of the Note. The borrower typically relieves the lender of the obligation both to inform the borrower of every assignment of the note, and to comply with the UCC’s notice and demand cycle. Worst of all, no language in the Note actually conveys the Note to the lender, and yet lenders sell and securitize the note as though it constitutes their own chattel, depriving the borrower of all the fruits of such conversion.

Various rumors and facts surround the mystery of what happens to the physical Note after the borrower signs it at closing. These have caused confusion so great that the mishandling of notes confounds judges in the real estate trial courts across America. For decades, lenders or assignees held the notes securely in vaults and never brought them to court or the trustee in foreclosure matters. They merely provided proof of loan payments and a copy of the note to prove its existence. When challenged for the original, they claimed they had lost or accidentally destroyed the note, and maybe they did. In recent years when the foreclosures began to mount and defendants demanded to see the original note, plaintiffs magically found them. Companies like DOCX specialized in re-creating “original” loan documents, a crime for which no court has yet punished anyone.

Now, amidst all this confusion, county clerks have started suing MERS in an effort to stop MERS from registering note assignments, and to force the assignees to file the assignment along with any changes in the mortgage with the county clerk, and to pay corresponding recordation fees. This would of course bring a windfall of much-needed money into the court coffers. But, as I have explained, that would constitute malfeasance, invasion of privacy, and a ball and chain on the ankle of commerce.

The assignment-in-blank and bearer instruments like bonds and currency constitute an additional major fly in the ointment of the clerks’ nefarious scheme to record notes. If they get their way, people will, out of logical consistency, have to record every I.O.U., promissory note, bond purchase, and currency transaction, even when it does not relate to a mortgage. For further consistency, people might also have to record purchases and transfers of chattel, and pay a corresponding fee. This would amount to a tax on all commerce, on top of existing luxury tax, sales tax, and other excise taxes. The clerks would have a monumental, new outrage from the public to deal with, a brand new justification for a Boston Tea Party uprising.

In addition, the clerks don’t seem to grasp the significance of MERS and MERSCORP. The MERS concept started because lenders wanted it and funded it so they could keep track of notes and simplify foreclosures while reducing the cost of assigning notes. All major lenders own shares in MERSCORP for that reason. Thus, MERSCORP operates as their special-purpose alter-egos with perfect legitimacy.

For the foregoing reasons, I predict that the clerks will lose and lose badly in their effort to force note assignees to record the assignment and pay a fee for it. They will fail in their effort to shut down the legitimate operation of MERS.

However, MERS does cause a certain problem. When the holder of the note and the mortgagee sue under separate names to foreclose, they have no standing to force a foreclosure sale of the mortgaged realty. These points explain why.

  1. The holder named on the note or allonges has the right to foreclose the note, but because the mortgage bears the servicer’s name (MERS) as mortgagee, and not the holders, the holder has no authority to force a sale UNLESS the holder has made the mortgagee the holder’s agent for that purpose. That almost never happens.
  2. The mortgagee (MERS) has no standing to sue to force the foreclosure sale because the borrower’s failure to make timely mortgage payments injured only the holder, not the mortgagee. Only injured parties have the right to sue.

If these sticky issues become salient in the clerk’s lawsuit against MERS, maybe the legislature will take the hint and clarify the issue in statutes that prevent splitting the note from the mortgage. This would force the assignees of the note to file and pay a recording fee. I doubt that will happen, however. The lenders could combine the note and mortgage in a single document, but for a variety of sound reasons chose not to.

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More Pesky Questions about Adverse Possession

10 November 2011 By Bob Hurt

 

Roxann from Broward County Florida called and informed me of Fitzroy Ellis sentencing related to Adverse Possession, and to ask about AP of a house of a deceased, intestate, heirless owner. Lola from Duval County Florida called and informed me of Statewide Prosecutor Nick Cox persecution of Demetrius Lewis and Chris McDonald for AP-related crimes, and to ask about AP of an abandoned, moldy, overgrown place bought by the lender for $100 at auction.

I estimate that only a high appeals court like the state Supreme Court can adequately and with reasonable finality answer the questions. They involve an understanding of the English Law of Florida with roots 600 years deep. And neither the courts nor the Florida Legislature have ever published that law fully for the people to know and use.

I pointed the callers to Florida Statutes Chapter 86 and my article on AP strategy. Questions arose that might provide topics for declaratory judgment naming Sheriff, State Attorney, Statewide Prosecutor, Attorney General, Police Chief.

  • Why does lender get property for only $100 at auction (auction sham works like a scam)?
  • Why does clerk turn down opposing bids?
  • How does court determine fair market value of foreclosure auction property?
  • If APer makes repairs and improvements can APer put lien on property for costs?
  • Can APer prevail in a law suit against owner for payment of such lien?
  • Can owner prevail in a lawsuit against the APer for rent or unauthorized changes like adding on a room, re-landscaping the property, planting a garden where grass existed, uprooting a tree, etc.?
  • Does chapter 82/83 apply – must owner sue for ejectment/writ of possession to eject adverse possessor who possessed realty more than 30 days, or may owner remove APer with mere trespass warning filed with sheriff?
  • How much time does APer have to vacate property on receipt of writ or possession or trespass warning?
  • Does time of filing Notice of AP affect the above, given that law requires AP Notice only within the first year of AP?
  • For abandoned realty with house open to the air, should County health dept check air quality and other inhabitability issues like mold/rats/pigeons/insects/vermin in A/C ducts, attic, main house?
  • Can APer hold owner liable for health problems resulting from mold/rats/pigeons/insects/vermin?
  • Does the English Law of Florida provide that AP statutes/common law constitute only a remedy for adverse possession or also a right adversely to possess untended realty?
  • Does Florida statute violate the English Law of Florida, by removing a common law right without providing a suitable statutory substitute, such as by requiring notice to the property appraiser and owner and Sheriff/police, such that police harass the APer without complaint by owner?
  • Does sheriff/police violate APer rights by harassing, and warning APer of arrest for entry on AP property?
  • Must notice to owner of record include notice to both equitable owner (mortgagor) and legal owner (mortgagee/lender/assignee)?
  • Does such notice require uniting or mortgage and note under one common beneficiary?
  • Does such notice become unduly burdensome when beneficiary has assigned note in blank?
  • Does APer have right to rent the AP realty to someone else?
  • What law or principle of law prohibits an APer from taking AP of numerous realties, fixing them up, and renting them out, so long as APer does not misrepresent the APer’s status as an APer, or the fact that the owner of record might act to repossess the realty within the statutory period?
  • Does the APer have the right to demolish a structure unfit for its intended use (such as human habitation) on the AP realty and replace it with a new one or not replace it at all?
  • Approximately how much would it cost to prosecute a declaratory judgment lawsuit on these and related questions, seeking injunctions against law enforcers and prosecutors from harassing APers or acting against APers criminally, and forcing harassers to compensate victims of such harassment?
  • If an APer takes AP of a house that belonged to a free-and-clear owner who died without will or heirs, what right does the APer have to defend possession against the State of Florida and any probate court?
  • What if the owner did have heirs but no will? Does APer have any priority of right over the heirs, and if so, what?
  • What if the owner had a will that ignored the house, and no heirs?
  • At a foreclosure auction where lender takes realty for the “value” at a cost of $100, why does the auction detail not list the purported value instead of $100 as the purchase price?
  • Why do courts not (in equity) force lenders to cram down loan balances to present actual value minus paid in equity – why does lender as sophisticated investor who caused the collapse of values not have to shoulder the brunt of equity loss?

     

A white paper answering the above questions could become a good promotional item for a title attorney.

 

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He Is Gone

A Tribute to Norman Eugene Hurt (13 Mar 1948 – 19 Oct 2011)

Copyright © 6 November 2011 by Bob Hurt. All rights reserved.

 

He is gone,

But he still lives on,

In every heart and mind

Of those he left behind.

 

Folks truly loved him much,

Because their souls he touched.

And he loved them so,

That they won’t let him go.

 

He gave their hearts a tickle

That always made them giggle.

Closer they would wriggle

Till he felt them jiggle.

 

Then he’d give a piercing look

And open up that book.

He’d speak into our hearts

Of our adventures in the stars

 

He’d share with us a dream

Of what our lives could mean

If we work to be like he

Who gave it up for you and me.

 

And then he’d say…

 

[Mountain Spiritual Rap interlude]

 

Night falls early in the desert of a life.

It cuts off the day like the edge of a knife.

Don’t wait till dark to do your day’s work,

Or you’ll lose the fruit of everything shirk.

 

[Back to the main tune…]

 

And now he is gone,

But he still lives on

In every heart and mind

Of those he left behind.

 

Farewell Norman Eugene Hurt (3/13/1948 – 10/19/2011)

Farewell Norman Eugene Hurt (3/13/1948 – 10/19/2011)

Our precious brother Norman Eugene Hurt, at the age of 63, passed away at about 7:30 PM, 19 October 2011 from lung complications resulting from radiation therapy for a cancer tumor under his left jaw over 3 years ago. He struggled with health problems in his jaw, throat, epiglottis, taste buds, saliva glands, and lungs since the radiation treatments. His darling daughter Ashley Marie Hurt survives him, as do brothers Robert M and Darryl H Hurt, and sisters Guyneth Kraus and Debra Tru. Brother Darryl has helped Ashley with administrative matters. Norman expressed the wish that his body go to the service of science, so no cremation or burial will occur. Ashley or others will schedule a collective celebration of Norman’s life.

I shall miss Norman till we meet again. He provided a glowing brightness in my life since his birth at my age of 5 in Houston, Texas. I loved him joyously his whole life as did everyone who met him. He lived with our family of parents and six children on England Street in Foster Place in Southeast Houston. I saw him as a delightful child, full of interest in and fascination about everything. He had a speech impediment till he had it corrected as an adult. At four he told me “Come quickly Wobuht, theahs a biwd unda the wagon!”. Family, friends, and neighbors doted on him, and of course the girls always loved him because he made them laugh and feel at home. As an adolescent, he s went to live at Buckner’s Baptist Children’s home where he spent his teenage years, worked for the campus radio station, and hobnobbed with a girlfriend or two. Our sisters Claudia and Debra lived there for a time too, and he loved them dearly. I went to visit him occasionally during my last year in high school in Oak Cliff (Dallas) in 1961, and gave him a bicycle to get around on. Norman moved back to Houston at 16, but decided soon to return to Buckner’s, and there he lived till he graduated from high school.

After taking a whirlwind round-trip tour to California in an old Volkswagen in the mid 1960’s with his orphanage buddy Fletcher Hurst, Norman joined the US Army in 1969. He became a clerk and typist for the Military Police and worked a year for a General in VietNam.

At the end of his single term of military service in 1971, Norman returned home to Houston. He moved to Fort Worth where he worked as assistant manager for the notorious Jim Hill of the notorious Cellar Club, a popular rock and roll night club. Norman contracted Hepatitis B, and Jim nursed him back to health. Norman returned to Houston and enrolled in the University of Houston while living in our mother’s home.

In that same year, Norman attended a seminar at the U of H intended to introduce students to The Urantia Book. Its teachings captivated Norman’s heart. He became a strong but subtle advocate of the book and its teachings for the remainder of his life. Norman pretty much lived his religion and delivered unselfish loving service to everyone he knew.

Norman spent several years earning a bachelor’s degree in psychology, during which time he worked as a reporter for the U of H newspaper, The Cougar, and in the campus radio station. There he met and received inspiration from a CBS Records promotion manager who wanted radio stations to give their artists’ new records air time.

Around 1977 Norman became a Houston area Promotion Manager for CBS records. He spent several years at CBS promoting records for a variety of famous recording artists, and taking photographs and mingling with them during concert tours. Around 1984 Norman lost his CBS job in a massive company-wide layoff, and worked at a variety of jobs in the Houston area.

On 11 October 1984 Norman married Jeannie Sue Duke who gave birth to Ashley Marie in 1985. On 17 August 1988, Norman and Jeannie divorced. Thereafter Norman reared Ashley alone, and with the eager support of his mother, Ruby “Tommie” Hurt who cared for Ashley while Norman worked.

In 1986 Norman began work for a Rainsoft water treatment system dealer. He served several dealers till he settled in at Quality Water Systems of Texas where he excelled in in-home sales and sales training and motivation. He helped make QWS the number one dealer in the world.

Norman bought a house in Northwest Houston around 1999.

In 2000, the Rainsoft parent company Aquion Partners recognized Norman as the number one salesman in the world. During his time at QWS Norman wrote many articles and speeches related to selling Rainsoft systems, and provided articles for Water Technology Magazine. His brother Robert featured Norman on web sites http://normanhurt.com, and http://rainsoft.com.

In 2004 Norman attended University of Houston again and earned a Bachelor’s degree in Journalism.

Norman guided his daughter wisely during her formative years, teaching her self-reliance, common sense, and the importance of standing up for herself while also treating others with respect. Norman had an infectious sense of humor, and insisted on making everyone feel at home in his presence. He said that his reading of How to Win Friends and Influence People as a teenager forever influenced his own attitude about treating people with with friendship and respect.

Norman encouraged Ashley to expand her world of knowledge, funding a summer in Europe to further her French studies and cultural experience, and providing a safe, sane environment for her to pursue her own Studio Artist degree program at the U of H, from which she graduates in December 2011.

In summer, 2011 Aquion Partners recognized Norman’s contributions by giving him a lifetime achievement award. In all, Norman gave 25 years as a salesman and manager for Rainsoft dealers.

In 2009 Norman noticed a sore area under his left jaw. A doctor diagnosed it as cancer. On the doctor’s advice, Norman accepted chemotherapy and radiation treatments. Apparently they cured the cancer, but the radiation killed him over a periof of three years of agonizing lock jaw, racking pain and discomfort, inability to taste, loss of saliva, inability to swallow food, and inability to control drainage into the lungs. The complications caused a blood infection in July 2009, and double pneumonia and a blood infection in early October 2011. Ashley took him to the Houston VA Medical Center on 2 October 2011 because he could not breathe well. The complications killed him today.

I know Norman’s soul rests in peace, and that he welcomed the liberation from suffering death could bring. He told me repeatedly he wanted the “plug pulled” rather than to live on life support. He said he wanted others to celebrate his life, not mourn his death. So, I celebrate, and invite all others to do likewise.

Norman Eugene Hurt beneficially, positively affected everyone his life touched. A truly good man has left us.

Note: I, Norman’s oldest brother Bob Hurt, request anyone with additions to make to the above commentary on his Norman’s life to send them to me by clicking the Email link below. I do not know all Norman’s friends, so any who receive this should forward it to others. I personally thank Bill McGraw, CEO of QWS, for his gracious and wise support of Norman during the years of Norman’s illness. Note also that I shall keep Norman’s personal web site alive indefinitely and post on it any comments people send me about him, his life, or his effect on their lives.

Bob Hurt

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Journey from Tipperary

Copyright © 28 September 2011 by Bob Hurt. All rights reserved.

We set off in dark of night from Tipperary,

Three of the girls I could, but two I couldn’t, carry.

The wee ones I nestled warmly in a potato sack.

Faith, I heaved those bulky treasures o’er my back,

While the bigger girls took bundles under arm.

We skittered from our loft at Widow’s Inn farm.

I had tried to save my wife Oh Lord I tried,

But she worsened in that terrible winter and died.

I couldn’t pay the fees for inn or car,

So we snuck out in the wee hours to go afar.

We skittered over rooftop – it covered us in soot-

And betook our torturous journey on foot.

The wind howled at our departure from the town.

We trekked the hills and woods; rain poured down.

We warmed us beside fires of sticks and peat,

And sucked cows’ milk freshly from the teat.

I made the girls smile with tales of elf and fairy,

To forget their mum, dead and cold in Tipperary.

Now and then we’d stop; I’d dry their tears;

Give hope for better lives; calm their fears.

In a week and more our travel finally ended;

The girls’ aching, broken hearts eventually mended.

I found farm work near Cleggan, by the sea

And a small cottage for my girls and me.

Though they all grew up, and fine men did marry,

Sure, we deeply miss her who stayed in Tipperary.

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